A 10-year warranty.
Every ScreenGuard security screen and door is covered for 10 years from the date of installation, against defects in materials and manufacturing — provided the care and maintenance schedule below has been kept.
The terms
ScreenGuard product warranty is for 10 years from the date of product installation. This warranty is to the original purchaser provided that the product care and maintenance recommendations have been complied with during that period.
ScreenGuard warrants its product to be free from defects in materials and manufacturing when fabricated in accordance with the ScreenGuard fabricator instructions.
This warranty does not apply to damage caused by abuse, fire, accident, acts of God or alteration to the original product in any part.
Nothing in this warranty limits the rights you have under the Australian Consumer Law.
Care and maintenance is a condition
This is the part most people miss, so it is worth being blunt about it. The 10-year cover runs provided the care and maintenance recommendations have been complied with. Maintenance is not a suggestion for keeping the screen looking good — it is what keeps the warranty alive.
Your ScreenGuard security system will require regular maintenance to remove contaminants caused by pollution, industry, salt and climatic conditions. Regular maintenance with ScreenGuard PowaWash is required to comply with your ScreenGuard 10-year warranty.
How often depends on how aggressive your environment is — which, on this coastline, mostly means how close you are to the sea:
| Environment | Definition | Frequency |
|---|---|---|
| Mild | 15km from coastal rural / suburban areas | Every 6 months |
| Moderate | 10km from coastal / high traffic areas | Every 3 months |
| Severe / Coastal | 5km from coastal / marine / heavy industrial areas | Every 2 weeks |
If you are within a few kilometres of the surf, that fortnightly interval is the one to plan around. Salt that gets washed off cannot pit anything; salt left to concentrate on the mesh is what eventually does.
Whichever band you are in, avoid abrasive pads, scourers and steel wool — steel wool leaves carbon-steel particles embedded in the surface, which then rust and stain the stainless around them — and keep the bottom track and drainage clear so water does not sit against the frame. Our guide to cleaning a security screen door goes through the practical side.
What the term is really a statement about
A ten-year warranty on a security screen is, in practice, a statement about the mesh. Most of what goes wrong with a screen door over a decade is corrosion, not force — which is why the maintenance schedule above exists, and why the mesh grade matters as much as the lock.
Across the everyday range ScreenGuard uses 316 marine-grade woven stainless steel, UV-coated. The 316 alloy contains molybdenum, which is what gives it its resistance to the chloride pitting that salt air causes; the more common 304 grade does not contain it. The cyclone-rated Extreme system is the exception — it runs high-tensile 1.2mm 304 with WedgeMAX™ retention, chosen for windborne-debris impact rather than for chlorides, so on the coast its maintenance schedule matters more, not less. The frame is T6 extruded aluminium, powder-coated in Dulux and Interpon finishes, for the same reason — the coating system is what has to survive a decade of UV.
All testing is conducted by a NATA-registered independent testing laboratory, in accordance with rigid Australian requirements. See how to read a security screen certificate for what those tests actually do.
Making a claim
Start with the licensed ScreenGuard supplier who measured and installed the screen. They hold the record of the job — the systems used and the date of installation — which is what a claim needs, and the warranty runs to the original purchaser from that date.
If you no longer have their details, send us your address and roughly when the screens were installed and we will point you to the right supplier.